Case life cycle design is a model to define which two key aspects?

The correct choice highlights the importance of defining a structure that governs how cases are created, processed, and ultimately resolved within a Pega application. In the context of case management, a well-designed case life cycle is vital for ensuring that work is managed efficiently and effectively. This involves outlining the various stages or phases a case goes through from inception to completion, and it establishes the framework for how work items are handled, including interactions and transitions between different stages.

Creating a structured approach not only facilitates consistency in handling cases but also aids in maintaining compliance with business rules and operational protocols. By clearly defining these aspects, organizations can better manage workload, enhance operational efficiencies, and ensure that all necessary activities are performed to resolve cases. This approach is foundational in any business architecture as it directly impacts the effectiveness of the case management process and service delivery to customers.