How should the Wait step be configured to allow a parent case to continue when its child cases have not yet resolved?

Selecting the option that allows users to proceed with the parent case regardless of the child case status is the correct approach when configuring a Wait step in this scenario. This configuration enables the parent case to move forward without being hindered by the progress of its child cases.

In business processes, situations often arise where a parent case may need to advance even if associated child cases are still pending. For instance, if the parent case involves customer service that requires addressing certain issues, it may still be relevant to continue with the parent case's workflow while related matters are being handled through child cases. This flexibility ensures that the overall processing efficiency is maintained and that the parent case can continue to evolve without being blocked by the statuses of its children.

Other approaches, such as blocking the parent case until all child cases complete, would create unnecessary delays and could lead to satisfaction issues due to longer wait times. Automatically resolving child cases first is impractical, as it may not reflect the actual business requirement to allow for concurrent processing. Skipping the Wait step entirely would negate its purpose, leading to uncoordinated case handling that could complicate workflows. Thus, allowing the parent case to progress without waiting for child cases fosters a more dynamic and responsive business process.