If a case urgency is set to 10 and it reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon Wednesday, given a four-hour initial delay?

To determine the assignment urgency at noon Wednesday, it's essential to understand how urgency is calculated and how the system handles time when delays are involved.

When a case has an initial urgency of 10 and a four-hour initial delay is applied, this means that the effective case urgency will be influenced by the time it takes to process or escalate the urgency thereafter. The urgency generally increases over time, especially as the case reaches deadlines or points where it needs attention.

At 9 A.M. on Monday, the case starts with an urgency of 10. By applying a four-hour initial delay, the effective urgency does not increase for that delay period. After this delay, the urgency might start escalating according to system settings—often doubling or increasing at defined rates during specific time intervals.

If we look at the timing:

• From 9 A.M. Monday to noon Wednesday is 1 day and 3 hours (or approximately 39 hours).

• Knowing that urgency might increase steadily, this leads to significant accumulation over this period.

Assuming the urgency escalates over time, the calculations would follow the rules defined in the Pega platform, where any delays or scheduled changes can contribute to the total urgency score.

At noon on Wednesday, with the