In a customer refund case type, which participant role is selected to receive an email notification for refunds over twice the item price?

In this scenario, selecting a work queue as the participant role to receive email notifications for refunds exceeding twice the item price is sensible because work queues are typically designed to manage and process cases that require attention based on specific criteria.

By using a work queue, the organization can efficiently route cases related to significant refunds to a designated group of employees who specialize in handling such situations. This ensures that the appropriate resources are allocated to respond to these potentially complex refund requests, maintaining a high standard of customer service and ensuring that cases are tracked correctly within the system.

On the other hand, while customer service agents, case workers, and managers may also play important roles in the refund process, their selection for receiving notifications may not be as efficient in terms of handling bulk cases or specific thresholds for refunds. The work queue is created to optimize case management and response time for particular situations, making it the most suitable choice for monitoring refunds over a certain limit.