In a purchase request case type, which element is essential for routing to the manager of an employee?

The essential element for routing a purchase request case type to the manager of an employee is a step that specifically routes to the manager. This step is critical because it directly facilitates the flow of the case to the appropriate individual who has the authority to approve or deny the purchase request. Without this step, there would be no defined process or method to ensure that the case reaches the manager, which could lead to delays or confusion in the approval workflow.

Routing is an integral part of case management in Pega, ensuring that tasks are directed to the right individuals at the right time. By establishing a routing step, it ensures that the case progresses smoothly within the system and adheres to the organizational hierarchy and approval processes.

Other options, such as a feedback mechanism, a notification system, or a summary report, while useful in their own contexts, do not serve the primary purpose of directing a case to the necessary approver. Feedback mechanisms can help gather insights post-approval, notification systems can inform users about case updates, and summary reports provide an overview of the cases, but none of these elements actually ensure the purchase request is routed to the manager for necessary actions. Therefore, the routing step is the key factor in supporting effective case management within this scenario.