In which scenario is it appropriate to use a Wait step within a case?

The use of a Wait step is particularly suited for scenarios where a specific prerequisite must be fulfilled before the workflow can continue. In the context of a purchasing case requiring prior account setup, the Wait step becomes crucial. This ensures that the case pauses until the necessary account setup is completed, preventing further actions that would depend on that setup.

Implementing a Wait step in this case allows for a clear, controlled flow where the purchase process does not advance until it has the needed context, thus maintaining the integrity of the business process and ensuring that all required data is present before proceeding.

In contrast, while feedback from a manager may introduce a delay or hold up a process, it does not necessitate the case being in a Wait state, as it involves human interaction rather than the need for a foundational setup. Sequential task completion might seem like it requires a Wait step, but nearly all tasks in a case can be orchestrated using other flow controls without explicitly needing to wait for a prerequisite to be fulfilled. Cancellations by users are typically handled outside the normal processing flow and wouldn’t necessitate a dedicated Wait step in the same manner, which is primarily used for waiting on dependencies or prerequisites rather than on user decisions.