What action is needed to grant User A access to the My Cases page?

To grant User A access to the My Cases page, updating User A to the same role as User B is the most effective action. In Pega, access to specific functionalities, including pages, is typically controlled through user roles. The roles define what features and data a user can access within the application.

By aligning User A’s role with User B, who presumably already has the required permissions to view the My Cases page, User A will inherit those access rights. This approach ensures a streamlined process for managing user permissions by using existing roles rather than creating new ones or modifying others unnecessarily.

In contrast, assigning a new role to User A may not guarantee that the new role has the appropriate permissions. Removing User B's permissions does not directly benefit User A and could disrupt the access for the existing user. Lastly, contacting the system administrator could lead to delays and isn't an immediate solution, especially when a more straightforward adjustment can align User A’s access with User B’s established permissions.