What configuration is needed to notify users by email when an assignment is added to their worklist?

To enable email notifications for users when an assignment is added to their worklist, configuring the case type to send assignment notifications to assigned users is essential. This action ensures that the system triggers an email whenever a new assignment is created. By implementing this configuration at the case type level, you specify which conditions will lead to the notification, tailored to the needs of the particular case, and directly link the notifying process with the assignment workflow.

While other options may seem relevant to notifications in general, they do not focus specifically on the requirement of notifying users upon the addition of assignments. For instance, adding email settings in system configuration may set the foundation for email functionalities but doesn't trigger emails specifically for new assignments. Similarly, portal settings for notifications could affect user experience within the portal but would not inherently send out emails when assignments are added. Lastly, setting user preferences for worklist updates allows users to customize their notification preferences but doesn’t establish a system-wide mechanism to notify them about new assignments automatically.

Thus, the most direct and effective method to ensure users receive email notifications when assignments are added is through the configuration at the case type level. This setup streamlines the notification process and makes it an integral part of the assignment management workflow.