What does a milestone in a case usually represent?

A milestone in a case typically represents a significant point in case processing. It is used to indicate key moments or achievements in the lifecycle of a case, marking transitions or critical events that have implications for the flow of the case. Milestones provide visibility into the progress of a case and help stakeholders understand where the case stands in relation to its overall progression.

For instance, a milestone could indicate when a certain task has been completed, when a decision needs to be made, or when the case has reached a particular stage that requires attention or review. This visibility is crucial for managing the workflow effectively and ensuring that timelines and objectives are being met.

While deadlines, recurring tasks, and escalation methods are important concepts within case management, they pertain to different aspects of the case lifecycle. Deadlines focus on time constraints, recurring tasks emphasize regular actions that need to be repeated, and escalation relates to procedures for addressing issues that arise. In contrast, the concept of a milestone is more about the key achievements and significant markers that help measure the progression of the case itself.