What happens to the case processing when a service level goal is not met?

When a service level goal is not met in Pega, the other service level processing remains active. This means that even if one particular service level is not achieved, it does not halt the entire case processing or stop other service level agreements from being triggered. The case continues to move forward, and other processes can still advance or be executed.

This answer highlights the resilience of the system in maintaining case flow and ensuring that all operational aspects continue to function, which is crucial for efficiency in business processes. Other tasks or service levels can still progress, allowing for a more robust handling of cases without interruptions.