What is an example of a requirement that could be satisfied with an optional action?

An optional action is a feature in a process that can be performed at the discretion of the user, rather than being required to complete the process. In this context, allowing a user to transfer a case to another employee at any stage of the case perfectly exemplifies an optional action.

This requirement supports flexibility in managing workflows and enables users to make decisions based on the specific context of the case they are handling. For example, if a user determines that another employee is better suited to handle the current case due to their expertise or workload, the option to transfer the case provides an additional layer of control that enhances user experience and case management efficiency.

Other options describe requirements that can be seen as mandatory steps within a process rather than optional. Notifying the user about a case completion and automatically closing a case after resolution are processes that typically occur automatically based on certain triggers and do not require user discretion. Similarly, logging a complaint from a user is generally a required action in response to user feedback, meaning it does not align with the characteristics of an optional action.