What is the main reason for updating User A's role to match User B's?

The primary reason for updating User A's role to match User B's is to ensure uniform access to My Cases. This approach helps facilitate consistent access levels across different users, which is crucial in collaborative environments where team members need to view and manage similar cases. By aligning User A's role with User B's, it guarantees that both users have the same permissions and access rights to cases, promoting seamless interaction and workflow efficiency.

Uniform access is vital in scenarios where specific functionalities or information must be available to all users to maintain operational effectiveness. This consistency enhances communication and helps prevent misunderstandings that could arise from differing permissions, thereby supporting the overall performance of the team and the quality of service provided.