What is the primary function of a collect information step in a case life cycle?

The primary function of a collect information step in a case life cycle is to gather necessary inputs from users or stakeholders to proceed with the case. This step is crucial because it allows for the effective accumulation of data that will influence how the case progresses.

Setting the status to Pending-Approval reflects a specific state within the case life cycle. During the collect information step, collecting data is indeed a precondition for proceeding to various statuses based on the inputs received. In this context, once all necessary information is collected, the case can then be evaluated for approval, which would lead to changing the status appropriately.

Understanding the role of this step is essential as it is not solely about setting statuses but rather ensuring that the case has all the required information to move forward effectively within the lifecycle. This often leads to subsequent actions, such as notifying users or documenting feedback, but the fundamental role remains focused on comprehensive data collection.