What is the role of the auditor in a customer refund case type when a refund exceeds twice the item's price?

In the context of a customer refund case type where a refund exceeds twice the item's price, the auditor's role primarily involves receiving notification via email. This notification system acts as a control mechanism to ensure that significant refund amounts are closely monitored. When a refund exceeds this threshold, the auditor needs to be informed for compliance and verification purposes, enabling them to oversee the refund process and mitigate the risk of fraud or errors.

Receiving an email notification empowers the auditor to take the necessary steps, such as further investigation or verification of the refund request. This serves a critical function within the case management workflow, ensuring that substantial financial transactions are appropriately scrutinized.

Other roles like approving refunds, responding to customer queries, or preparing reports may be important in broader business processes but are not directly tied to the specific function of the auditor in this scenario when dealing with unusually large refunds. Thus, the focus on notification supports the integrity of the process involving significant financial transactions.