What must be set in the service level of a medical claim case to resolve claims within 5 days?

In the context of service levels within Pega, a deadline is specifically set to ensure that certain actions or case resolutions meet time constraints. By setting a deadline for the medical claim case, it designates a maximum allowable time for resolving that claim, in this instance, within 5 days. This ensures that all parties involved are aware of the timeframe and are accordingly notified if that timeframe is at risk of being exceeded.

Deadlines focus on the completion of specific tasks and are critical in managing the timely processing of claims, which is crucial in the medical field, where delays can have significant impacts. This is why selecting a deadline is the appropriate action for ensuring that claims are resolved promptly within the defined time limit.

In contrast, milestones signify important points in a process that indicate progress but do not enforce a strict time constraint; priority helps determine the importance of a case but does not define a timeframe for resolution; and target can be broader in scope without the specificity required to dictate time-sensitive resolutions like a deadline does.