When does a case status automatically update after a collect information step in the case life cycle?

The correct answer is that the case status automatically updates at the beginning of each step. In Pega, the case life cycle is designed to reflect the current state of a case accurately, and automatic updates to the case status help maintain this accuracy.

When a new step begins, the system checks the defined logic and rules in place to determine the appropriate status for the case. This automatic update at the start of the step ensures that any necessary transitions or state changes reflect real-time progress in the case's workflow. It allows users and stakeholders to quickly understand where a case stands without having to wait for the conclusion of the step, thus enhancing the usability and efficiency of the case management process.

Other options do not align with how Pega manages case statuses. Updating at the end of the step could lead to delays in status reporting, causing misunderstandings about the case's current state. Similarly, updating the case status only when a case is approved or upon user interaction would be too restrictive and could prevent real-time monitoring and quick responses to any issues that may arise throughout the case life cycle.