When does the case status update if a Collect Information step sets it to Pending-Approval?

The case status updates to Pending-Approval as soon as the Collect Information step begins. This is based on Pega's framework for case management, wherein the status change occurs immediately upon entering the specified step. By setting the status at the start of the step, it provides real-time visibility into the case's progression and ensures that stakeholders can track its status without delay.

This immediate status update is important because it reflects the current state of the case, allowing users to understand where a case stands within the overall process. This update conveys that the case is now in a state where it is awaiting approval, which is critical for managing workflows and ensuring timely decisions.

The focus on status updates at the beginning of the step rather than at the end or upon completion of tasks ensures that the system aligns closely with operational needs and facilitates quick reactions by users involved in the case.