When should a decision point be added in a workflow process?

Adding a decision point in a workflow process is crucial for determining the direction in which a case will progress based on specific criteria or outcomes. In this instance, choosing to include a decision point during the process of running a criminal background check is appropriate because this step involves evaluating critical information that can significantly influence subsequent actions in the workflow.

In the context of the workflow, the results of the background check can lead to different paths, such as approval, denial, or the need for additional information. Therefore, having a decision point at this stage allows the system to assess the outcome of the background check and make informed decisions based on the result.

In contrast, placing decision points before user assignments, after completing a case, or during case closure does not typically involve assessing this kind of conditional input that affects the workflow's trajectory in a meaningful way. These moments in the workflow are often more about executing tasks rather than evaluating conditions that would dictate the next steps.