When you notice that the Send case status email step does not send an email, what work item should you create in Agile Workbench?

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When facing an issue where the "Send case status email" step fails to send an email, the appropriate work item to create in Agile Workbench is a bug. A bug represents a defect or malfunction in the system that needs to be addressed. In this scenario, since the functionality of sending an email is expected but is not working as intended, it clearly indicates a flaw in the implementation or configuration.

Identifying this as a bug helps ensure that the development team prioritizes fixing the underlying issue, which is critical for maintaining the proper operation of the application. This approach aids in tracking specific problems that impact user experience or system functionality.

Creating a task would typically be more general and might not specifically signify a defect, while a change request implies a proposal for modification rather than an existing issue. An enhancement request suggests a desire for additional features rather than addressing a problem with current capabilities. Therefore, labeling the situation as a bug is the most accurate and effective way to describe the problem and seek resolution.

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