Which flow shape is used to route a work item?

The flow shape used to route a work item is the Assignment shape. This shape is specifically designed for directing work items to users or specific roles in a process. When an Assignment shape is utilized in a flow, it creates a task that needs to be completed by an individual or a group, allowing the work item to be assigned to a particular user who can then take action on it, such as updating information, approving work, or escalating issues.

By using the Assignment shape, you ensure that the work item reaches the appropriate person responsible for that segment of the process, facilitating task management and workflow efficiency. This direct routing functionality is a key element of business process management, as it supports collaboration and accountability within the workflow.

Other shapes have different functions: for instance, the End shape signifies the conclusion of a process, the Process shape represents a series of tasks or subprocesses that do not inherently direct a work item to a user, and the Decision shape is utilized for branching logic based on conditions but does not directly involve routing a work item. Thus, the Assignment shape effectively addresses the need for routing work items within a flow, making it the correct choice in this context.