Which of the following best describes the action taken during a Send Email step to include case-specific information?

The action taken during a Send Email step that best describes the inclusion of case-specific information is to utilize the Insert Property feature to add case ID to the message. This method allows you to dynamically incorporate specific data about the case into the email content, ensuring that the recipient receives relevant and tailored information related to that particular case.

By using the Insert Property feature, a Business Architect can seamlessly pull values from the case properties and insert them directly into the body of the email. This personalization enhances the communication by providing context that is directly aligned with the case being referenced, making it more effective and informative for the recipient.

In contrast, configuring automatic replies based on user interaction focuses more on responses tailored to user actions rather than specific case information. Adding parameters to the email list section may relate to sending information to multiple recipients but does not directly address the inclusion of specific case data within the email content. Ensuring all cases are linked to a single email template speaks to standardization rather than case-specific customization, which is not the primary objective in this scenario.