Which of the following is NOT a core aspect to capture for a micro-journey?

Capturing historical performance metrics is not considered a core aspect for a micro-journey. Micro-journeys focus primarily on understanding customer needs and experiences within specific interactions. The key elements to capture include personas, which represent the various user types engaged in the journey, business objectives that outline what the organization aims to achieve with the journey, and the data and interfaces necessary for facilitating those interactions.

While historical performance metrics can provide valuable insights into past interactions, they do not directly influence the design or understanding of the micro-journey itself. Instead, the emphasis for micro-journeys is on real-time data and actionable insights that help enhance the current experience and guide improvements. Thus, including historical performance metrics may not be as relevant when laying the foundational elements for a micro-journey.