Which of the following situations requires conditional paths in case type configuration? (Choose Two)

Conditional paths in case type configuration are utilized to direct the flow of a case based on certain criteria or conditions. When examining the scenarios provided, one particular situation stands out as a clear fit for this feature.

In the case of a scholarship eligibility application based on test scores, the process needs to determine which applicants meet the criteria based on the scores they achieve. This inherently involves conditional logic since applicants may be categorized differently depending on the thresholds set for scores. For instance, if an applicant scores above a certain number, they might go down one path, while those below that threshold would follow another. Thus, conditional paths are crucial for managing this variance in the application process.

This understanding of conditional paths being tied directly to eligibility assessment is key to recognizing why the other situations do not necessarily require this complexity. For example, an application needing customer request type specification might involve decision-making, but it does not inherently require diverse paths based on conditions as it focuses more on identifying the type of request rather than evaluating criteria that lead to different outcomes. On the other hand, a refund request needing manager approval typically follows a more straightforward sequence and does not depend on variable conditions impacting the approval path. Additionally, a case requiring user role designation is more about assigning roles than navigating through